Privacy Policy

Information we collect when you contact us

When you request a repair quote, we may collect your name, phone number, email address, device model, fault description, photos you choose to send, collection or drop-off area, and any information needed to prepare a quote or invoice. We use this information to respond to your repair enquiry, arrange pickup or drop-off, communicate repair status and keep basic business records.

We do not ask for unnecessary passwords or private files. For most hardware repairs, personal files are not required. If testing needs access to the device, we recommend a temporary guest profile where possible.

Advertising, cookies and analytics

Fix My Gadget uses Google Analytics (Google tag G-X55JG72TJ5) to understand page visits, navigation and website performance, and may also use advertising services where approved. Third-party vendors, including Google, may use cookies to serve ads based on a user’s prior visits to this website or other websites. Google’s use of advertising cookies enables Google and its partners to serve ads based on visits to this site and other sites.

Visitors can manage personalised advertising through Google’s Ads Settings and may also use browser controls to block or delete cookies. Blocking cookies may affect some site features, but the repair enquiry and contact information remains available.

Who we share information with

We may share limited information with service providers where necessary for hosting, email delivery, courier arrangements, accounting, analytics, spam prevention and website security. We do not sell customer repair enquiry details to advertisers.

Data retention and updates

We keep repair and invoice records for business, tax and warranty administration. You may contact us to request correction of your contact details or to ask questions about information you submitted through the site.

Customer control

You decide what device photos and details to send. Do not send private files unless specifically required for a repair case.

Cookie choice

You can control cookies in your browser and manage Google personalised ads through Google’s ad settings.

Repair privacy

Our repair process is designed around the fault, not your personal files. Diagnostics focus on hardware and operating behaviour.

How repair enquiries are handled

Most visitors contact Fix My Gadget because a device has failed and they need practical help. A repair enquiry may include a device model, serial-style model reference, photo of a cracked screen, photo of a battery warning, description of a no-power fault, charging behaviour, pickup area or invoice details. We use that information only to understand the fault, communicate with the customer, prepare a quote, arrange collection or delivery, complete the repair process and keep business records required for administration.

We do not use repair enquiries to build unrelated marketing lists. If we need additional information, we ask for it in context. For example, a MacBook screen enquiry may require a model number before a part can be quoted. A laptop screen enquiry may require the old screen label or connector type. A data recovery enquiry may require details about the symptoms, but we still advise customers not to continue using a failing drive.

Photos, device information and sensitive content

Customers sometimes send photos of devices, screens, keyboards, hinges, batteries, chargers, labels or error messages. Please avoid sending personal documents, private photos or confidential files unless specifically requested and necessary for a repair. If login access is needed for testing, we prefer a temporary profile or limited access where possible.

Advertising privacy and third-party vendors

If advertising is enabled, third-party vendors and ad networks may serve ads on the website. These vendors may use cookies, web beacons or similar technologies to measure ad performance, limit repeated ads and show ads based on visits to this website and other websites. Google may be one of those vendors. Visitors can manage personalised advertising through Google’s ad settings and browser controls.

Analytics and site improvement

Google Analytics helps us see which repair guides are useful, which pages attract visits and which journeys need clearer explanation. For example, if many visitors read about slow computers, we may improve SSD and RAM upgrade content. If visitors search for MacBook screen replacement cost, we may add clearer model-specific guidance. Analytics is used to improve the website experience, not to diagnose a device without inspection.

Security and retention

We take reasonable steps to protect repair enquiries and business records. No website or email system can be guaranteed completely secure, so customers should avoid sending unnecessary private information. Repair and invoice records may be retained for warranty, accounting, tax and customer-service reasons. When information is no longer needed for those purposes, it may be deleted or archived according to normal business practice.

Your choices

You can contact Fix My Gadget to ask about information you submitted, request correction of contact details or ask privacy-related questions. You can also use browser tools to manage cookies, block trackers or clear site data. If you prefer not to use the contact form, you can call or WhatsApp the workshop directly.

Additional transparency for visitors and reviewers

Fix My Gadget is a local repair business, but the website is also a public learning resource. That means the pages should not only ask people to contact us. They should help a visitor understand the problem, compare the repair path with the upgrade path, and avoid decisions that can waste money or damage data. This is why the site includes long repair guides, model-specific MacBook screen content, laptop screen connector guidance, slow-computer upgrade guidance, data-safety warnings, iPhone repair articles and TV/monitor repair explanations.

When a page links to the shop, the link is used because the visitor may need a real part, upgrade or enquiry route. We still tell customers to confirm compatibility before ordering. A MacBook screen assembly, laptop panel, RAM module, SSD, battery or charging port can be wrong if the model is not checked first. Good content should protect the customer from that mistake.

For advertising review, the most important point is that the website has a clear purpose: helping Johannesburg customers understand device repair decisions. It is not a doorway site, copied article collection or empty affiliate catalogue. It has contact information, business identity, repair policies, privacy information, original guidance, internal navigation and clear service routes.

Pages are updated as repair demand changes. If customers repeatedly ask about a specific MacBook model, laptop screen type, SSD size or battery issue, that topic becomes more detailed. This keeps the site useful for real people instead of building pages only for search engines.

Practical examples for Fix My Gadget visitors

Example one: a visitor reads a guide about a slow laptop. The page may explain SSD upgrades, RAM upgrades, malware checks, Windows cleanup, overheating and old hard-drive failure. Cookies and analytics may help us see that the slow-computer topic needs clearer explanations, but the actual repair decision still depends on the device. If the customer contacts us, we use the model and symptoms to advise whether an SSD, RAM, cleanup or replacement is the better next step.

Example two: a visitor reads a MacBook screen repair page. The page may link to a shop category for MacBook screens, but the customer is still told to confirm the model before ordering. This protects customers from buying an A2337, A2338, A2681, A2991 or A2992 part incorrectly. The website content, shop links and WhatsApp process work together to reduce mistakes.

Example three: a visitor has a hard drive clicking. In that case, the content should not push a product first. It should explain that continued use can make data recovery harder. Only after data safety is considered does replacement storage become relevant. This is the kind of people-first ordering that Fix My Gadget uses across the site.

Example four: a visitor wants to know whether a repair is worth it. The website may compare repair, upgrade, replacement and recycling. That comparison is not a fixed promise; it is a decision guide. The final answer depends on part cost, model value, device age, data importance and the customer’s budget.

How trust pages support the website

Trust pages such as privacy, cookie, editorial and advertising policies exist so customers and reviewers can understand how the site works. They explain what information is collected, how cookies may be used, why repair content is published, how advertising is separated from advice, and how shop links support the repair process. These pages are not decorative. They make the business more transparent.

Fix My Gadget aims to keep the website understandable for normal customers. If a page becomes outdated, too thin, too repetitive or no longer connected to real repair demand, it should be improved, merged, noindexed or redirected. This protects both search quality and customer trust.

Customer platform privacy

Repair Hub accounts, payments, messages and AI

When you create a Fix My Gadget customer account, the platform stores the contact details you provide together with devices, repair tickets, invoices, pickup bookings and documents that you choose to upload. These records are used to operate the repair service, preserve repair and warranty history, provide customer support and meet normal accounting or legal recordkeeping duties.

Warranty receipts, assessments and other uploaded documents are stored in protected application storage and are delivered only after an authorised customer or administrator session is checked. Customers should upload only documents connected to devices they own or are authorised to manage.

When PayFast is enabled, payment is completed on PayFast's secure payment environment. Fix My Gadget records the transaction reference, amount and payment status needed to reconcile the invoice, but the website does not store the customer's bank-card details.

When automated WhatsApp or SMS updates are enabled, the customer's phone number and the repair update are sent to the configured messaging provider solely to deliver that service message. Customers should provide a number they are authorised to use and may ask Fix My Gadget to stop non-essential automated updates.

The FMG AI Repair Desk can use repair, device, invoice and booking information linked to the signed-in account. Before online AI processing, direct identity fields such as the customer's name, email address, phone number and street address are excluded from the AI context. AI responses are guidance only and do not replace physical diagnosis, a technician's assessment or a confirmed quotation.

Business fleet owners are responsible for inviting only authorised staff and for ensuring that company device and employee-assignment information is handled according to their own workplace policies.

FMG Device Doctor data

You can run Device Doctor checks without creating an account. Public results are used to return the requested calculation and are not attached to a customer profile unless you choose to sign in and save them. Saved reports can include the device model, score, verdict, recommendations and the device record selected in My Devices.

The Network Health Check transfers a small test file from the Fix My Gadget website and measures timing in your browser. It does not inspect your personal files, browsing history, messages or passwords.

Website Doctor and FMG Digital enquiries

FMG Website Doctor uses tiered access. Public visitors can run a Basic read-only check of a public website address without providing a name, email address or phone number. Registered customers can unlock and save the complete one-page report to their private Website Reports history. Advanced crawl, keyword, competitor, PageSpeed and Search Console tools may be restricted to active FMG Digital clients. A technical audit record may store the public website URL, check result, score categories, account linkage where applicable and timestamp so the report can be saved or linked to a follow-up enquiry.

If you choose to send the Website Doctor result to FMG Digital or submit a website project brief, we store the contact and project information you provide so Fix My Gadget can respond, prepare scope and manage the sales enquiry. This can include your name, business, email, phone number, website address, project goal and notes. We do not use Website Doctor to log into the target website, test passwords or access private network addresses.

Website Doctor is an SEO diagnostic and client-reporting utility, not a security scan or ranking guarantee. Some tools intentionally use bounded samples, and external diagnostics such as PageSpeed depend on the availability and terms of the relevant provider.

Google Search Console Intelligence

For FMG Digital SEO projects, an authorised website owner or administrator may connect a Google account so the platform can read verified Google Search Console performance data. The integration requests the read-only Search Console scope. It can read information such as verified properties, clicks, impressions, click-through rate, average position, search queries, landing pages, device and country breakdowns, sitemap status and URL Inspection results. It cannot use this connection to edit Search Console settings or submit changes on your behalf.

OAuth access and refresh tokens are stored in protected server-side application storage and are encrypted at rest where the platform supports the configured encryption method. They are never exposed in public HTML, JavaScript or the customer dashboard. Search Console snapshots may be retained so FMG Digital can compare periods, identify trends and provide historical reporting. A client dashboard receives only the saved reporting data for projects linked to that customer's account; it does not receive the Google OAuth credentials.

Google Search Console data is used only to provide SEO reporting, analysis and related FMG Digital services. We do not sell connected Search Console data to advertisers. The Google connection can be revoked by disconnecting it from the FMG administration area or through the connected Google account's security controls.