Service terms
Terms and Conditions
Clear repair terms for diagnostics, quotes, pickup, delivery, parts, warranty and customer communication.
These terms explain how Fix My Gadget handles repair enquiries, diagnostics, quotes, parts, pickup and delivery, warranty and general service communication. By using this website or booking a repair, you agree to these basic service terms.
Repair enquiries and estimates
Information on this website is provided as general repair guidance. Prices, ranges and examples are not final quotes until the device is inspected and the exact model, fault and parts requirement are confirmed. A laptop with a black screen, for example, may need a screen, cable, backlight repair, RAM test, board repair or other work. Good repair begins with diagnosis.
Diagnostics
The diagnostic fee is R350. It is waived when you proceed with the approved repair. Diagnostics help us identify the real fault, avoid unnecessary part replacement and explain your repair options clearly. Some faults need deeper inspection, especially liquid damage, no-power faults, board-level repairs, BIOS issues and intermittent problems.
Quotes and approval
We do not repair before approval. After diagnosis, we explain the fault where possible and provide a quote. The repair proceeds only after you approve the quote. If you decline the repair, the diagnostic fee remains payable and the device can be collected or returned according to the agreed arrangement.
Pickup and delivery
Pickup and delivery is available as a paid service and is quoted upfront. It is not a free service. The fee depends on distance, timing and logistics. Customers may also arrange workshop drop-off and collection at our Kibler Park location.
Parts, availability and lead times
Some parts are available quickly. Other parts, especially specific MacBook screens, laptop panels, batteries, keyboards, palmrests, hinges and TV/monitor parts, may need to be sourced. Lead times can vary by model, supplier availability and part quality. Where special-order parts are required, a deposit may be requested before ordering.
Data and passwords
Customers are responsible for backing up important data where possible before repair. Hardware repairs usually do not require access to personal files, but some software repairs, boot repairs, drive repairs and testing may involve data risk. Please do not provide passwords unless required for testing and agreed with the technician.
Warranty
Fix My Gadget provides a 3-month warranty on most part replacements such as screen, battery, keyboard and similar part-based repairs. Warranty does not cover new physical damage, liquid damage after repair, misuse, unrelated faults, software changes, third-party interference or damage caused by power surges or accidents. Warranty terms depend on the repair type and the part supplied.
Customer communication
We communicate through WhatsApp, phone and email. Customers should provide correct contact details and respond to repair approvals, quote confirmations and collection arrangements. Devices not collected after repeated communication may be subject to storage or handling arrangements.
Website content
Website articles, buying guides and repair guides are educational. They help customers understand faults, costs and repair decisions. They are not a substitute for inspection of the actual device.
Contact
For repair questions, contact info@fixmygadget.co.za or WhatsApp 075 046 1725.
Important pages
Related policies and contact links
Service clarity
Important repair expectations
Customers should bring chargers, accessories or error information when those items are relevant to the fault. For example, a charging issue may require the charger, cable and laptop. A display issue may require an external display test. A Windows boot issue may require information about the last update, password status or backup state.
Some faults are intermittent. A laptop may switch on during testing but fail again after heat, movement or charging. In those cases, more testing time may be needed. We will communicate when a fault is intermittent or when a device needs extended observation before a reliable quote can be given.
Quoted repairs are based on the fault found during inspection. If additional faults are discovered after deeper work, we will communicate before adding extra cost. This can happen with liquid damage, previous repair attempts, shorted boards, damaged connectors, broken hinge mounts or machines with multiple failures.
Abandoned devices and collection
Customers are expected to collect repaired or unrepaired devices within a reasonable time after notification. If a device is left for an extended period after repeated communication, storage or handling arrangements may apply. The goal is not to penalise customers, but to keep the workshop organised and protect devices from unnecessary storage risk.
How this page supports the repair process
This page is part of the customer trust structure of the Fix My Gadget website. Repair pages explain faults and services, while policy pages explain how the business handles communication, approval, privacy, pickup, delivery and warranty. Both are important. A customer should be able to understand not only what we repair, but also how the repair process works before handing over a device.
Clear policy pages also prevent confusion. They explain that diagnostics are not blind guessing, that repair only proceeds after approval, that pickup and delivery is quoted upfront, and that warranty applies to most part replacements rather than every possible issue on a device. This helps customers make calm decisions and helps the technician focus on proper work.
Fair communication
Customer responsibility
Customers should give honest information about liquid damage, previous repair attempts, drops, power surges and symptoms. This helps us diagnose faster and avoids unnecessary part orders. If a device has been opened before, repaired elsewhere or exposed to liquid, that information should be shared before inspection.
Helpful repair guidance
What to understand before choosing terms and conditions
Laptop repair should begin with careful observation, not guesswork. A fault that looks simple from the outside can have several possible causes inside the device. A black screen can be a screen fault, cable fault, backlight fault, RAM fault or motherboard issue. A laptop that does not charge can involve the charger, port, battery, charging circuit or board.
The repair becomes safer when the technician confirms the model, checks the symptoms, inspects for impact or liquid damage, and explains the likely route before parts are ordered. That protects the customer from unnecessary spending and gives the device the best chance of a proper repair.
At Fix My Gadget, the practical approach is simple: identify the real fault, explain the options, quote before repair, and only proceed after approval. The diagnostic fee is R350 and is waived when the approved repair proceeds. Pickup and delivery is available as a paid service quoted upfront.
Safe first checks
What you can check without making the fault worse
These checks are safe for most customers. Do not open the device, force connectors, keep charging after liquid exposure, or continue using a machine that is overheating, swelling, sparking or smelling burnt.
- Write down the exact symptomWhen did it start, does it happen every time, and did the device fall, get wet, overheat or receive a power surge?
- Confirm the model numberRepair quotes depend heavily on model, screen type, battery type, board generation and part availability.
- Protect your dataIf the device still starts, back up important files before repair. If it does not start, avoid repeated power attempts that can make recovery harder.
- Stop using unsafe devicesIf the battery is swollen, the screen is lifting, liquid entered the device or the laptop gets extremely hot, stop using it and ask for advice.
Repair decision table
How we decide the right repair path
| What we check | Why it matters | Possible next step |
|---|---|---|
| Visible damage | Cracks, liquid marks, broken hinges or loose ports can point to the fault area. | Part replacement, cleaning, structural repair or board inspection. |
| Power and charging behaviour | No power, random shutdowns or charging only at an angle can involve more than one component. | Battery, charger, port, power circuit or motherboard diagnosis. |
| Display and performance symptoms | Lines, flicker, freezing and slow startup can come from screen, storage, RAM, heat or board faults. | Screen test, external display test, SSD/RAM test or cooling service. |
| Repair economics | Some repairs are excellent value; others may not make sense on an old or badly damaged device. | Repair, upgrade, data recovery, replacement advice or recycling. |
Related help
Next pages that may help you
Use these guides to move from the symptom you see to the repair or buying decision that matches your device.
Using the repair information responsibly
The repair guides on this website are for general information and customer education. They help you understand symptoms and possible repair paths, but they are not a substitute for inspection. A cracked screen, black screen, no-power fault, charging problem or liquid damage case can have more than one cause.
Fix My Gadget provides quotes after diagnostic checks, device identification and part availability review. Prices, timelines and part options may change depending on the model and the confirmed fault.