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We can still help you fix it.
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Helpful repair guidance
What to understand before choosing we can still help you fix it.
Laptop repair should begin with careful observation, not guesswork. A fault that looks simple from the outside can have several possible causes inside the device. A black screen can be a screen fault, cable fault, backlight fault, RAM fault or motherboard issue. A laptop that does not charge can involve the charger, port, battery, charging circuit or board.
The repair becomes safer when the technician confirms the model, checks the symptoms, inspects for impact or liquid damage, and explains the likely route before parts are ordered. That protects the customer from unnecessary spending and gives the device the best chance of a proper repair.
At Fix My Gadget, the practical approach is simple: identify the real fault, explain the options, quote before repair, and only proceed after approval. The diagnostic fee is R350 and is waived when the approved repair proceeds. Pickup and delivery is available as a paid service quoted upfront.
Safe first checks
What you can check without making the fault worse
These checks are safe for most customers. Do not open the device, force connectors, keep charging after liquid exposure, or continue using a machine that is overheating, swelling, sparking or smelling burnt.
- Write down the exact symptomWhen did it start, does it happen every time, and did the device fall, get wet, overheat or receive a power surge?
- Confirm the model numberRepair quotes depend heavily on model, screen type, battery type, board generation and part availability.
- Protect your dataIf the device still starts, back up important files before repair. If it does not start, avoid repeated power attempts that can make recovery harder.
- Stop using unsafe devicesIf the battery is swollen, the screen is lifting, liquid entered the device or the laptop gets extremely hot, stop using it and ask for advice.
Repair decision table
How we decide the right repair path
| What we check | Why it matters | Possible next step |
|---|---|---|
| Visible damage | Cracks, liquid marks, broken hinges or loose ports can point to the fault area. | Part replacement, cleaning, structural repair or board inspection. |
| Power and charging behaviour | No power, random shutdowns or charging only at an angle can involve more than one component. | Battery, charger, port, power circuit or motherboard diagnosis. |
| Display and performance symptoms | Lines, flicker, freezing and slow startup can come from screen, storage, RAM, heat or board faults. | Screen test, external display test, SSD/RAM test or cooling service. |
| Repair economics | Some repairs are excellent value; others may not make sense on an old or badly damaged device. | Repair, upgrade, data recovery, replacement advice or recycling. |
Related help
Next pages that may help you
Use these guides to move from the symptom you see to the repair or buying decision that matches your device.