Check your customer contact routes
Open the site on a phone and a computer. Test click-to-call and enquiry forms with a clearly marked test message, then confirm the message arrives. Keep a record of failures and the affected URLs.
Review current business information
Check hours, contact details, service areas and links. Remove offers that have ended and update pages when the business changes. Consistent information helps visitors avoid wasted calls or journeys.
Keep backups and access organised
Know who controls the domain, hosting and content platform. Check that backups exist and ask how restoration is verified. Keep recovery and access information in an appropriate secure place.
Plan updates rather than clicking blindly
Confirm a backup and recovery path before platform or extension updates. After a change, recheck layouts, forms and important customer journeys. Record what was changed so later problems have context.
Check links and important pages
Review the pages customers use most often. Look for missing images, old links, unavailable downloads and contact information that is difficult to use. Prioritise the problems affecting enquiries.
Use search data to notice changes
Compare like-for-like periods in Search Console. Look at queries and landing pages separately and consider seasonality. A technical health check cannot establish a specific ranking loss by itself.
Decide who owns recurring maintenance
Agree which tasks you handle and which need a provider. Ask about updates, backups, monitoring, content changes and response arrangements. For professional website maintenance, continue to Mani Digital; for a faulty laptop, contact FMG.