Waived when the approved repair proceeds. Parts and repair work are quoted for the assessed fault.
Fix My Gadget · Collection & return
Fix My Gadget Priority Collection & Return.
MacBook and laptop repair collected from your home, office or business. A clear assessment, quote before repair, testing and an arranged return.
- Quote before repair
- Collection & return
- Repair tracking
From your first request to the return
- 01
Book
Send the model, symptoms, photos and area.
- 02
Collect
Confirm the handover, condition and accessories.
- 03
Diagnose
The repair desk assesses the actual fault.
- 04
Quote
Review the findings and written quotation.
- 05
Repair
Approve the work and any parts deposit first.
- 06
Test
Check the completed work for the reported issue.
- 07
Return
Confirm the handover, invoice and warranty information.
Book with a useful first picture
Send the device type, exact model, fault, photographs and area. Choose collection and return in Repair Hub or contact the repair desk on WhatsApp. Tell us whether it is a personal device, a business asset, a school device or an insurance-related enquiry. The first submission creates a request, not an automatically confirmed appointment.
Confirm the collection
The repair desk checks the address, access, device size, handling requirements and available collection window. The current standard collection-and-return fee is shown in the service terms below; confirm the area and charge before the booking. There is no promised same-day route, and a large or damaged television needs separate handling discussion.
Document condition and accessories
Use the repair ticket to identify the device. Record existing visible damage and any charger, sleeve, dock or other accessories travelling with it. Important file concerns should be raised before assessment. The person releasing the device should be authorised to do so, with return instructions confirmed through the repair desk.
Assess, quote and approve
The technical assessment establishes a repair route and a written quotation. The diagnostic assessment fee is waived when the approved repair proceeds. Parts, work and any deposit are confirmed before approval. A collection does not authorise an unquoted repair or guarantee that every device will be economical to repair.
Repair and test the agreed work
Once authorised, the repair follows the agreed scope. If findings change the required work or part option, approval is needed before proceeding. Testing relates to the reported fault and completed work; an isolated repair does not imply that every unrelated function or pre-existing issue has been restored.
Arrange the return
When the outcome is ready, agree the return window and receiving person. Review the completed work, accessories, payment or invoice details and applicable warranty at handover. If repair was declined or impractical, the assessment-only return should be clear. Workshop drop-off remains available by arrangement.
Choose how to begin
Find your collection area
Questions before booking
Does the transport fee cover collection and return?
The standard Johannesburg offering covers collection and return where applicable. The current fee is shown in the service terms below. Confirm your area, device handling and the charge before booking.
Does Book Collection confirm an appointment automatically?
No. It creates a request. The repair desk confirms the address, available window and transport arrangement directly.
Can I still drop off my device?
Yes. Workshop drop-off is available by arrangement. Contact us before travelling.
What if I do not approve the repair?
The assessment and return outcome are discussed directly. The diagnostic assessment fee is waived when the approved repair proceeds; transport is a separate agreed service.
Clear before you commit
Assessment. Approval. An arranged return.
Standard Johannesburg offering where applicable. Confirm the area, device handling, charge and available window before booking.
Confirm the warranty and part option for the specific quoted repair. Arranged workshop drop-off remains available.
A collection request is reviewed before confirmation. Repair proceeds after the proposed work and any parts deposit are approved. Collection process · Repair policy · Arrange a drop-off
Your repair. One ticket. Clear updates.
Send the model, fault, photos and area. The repair desk will confirm assessment and collection arrangements. Prefer to drop off? Workshop drop-off is available by arrangement.