Know what is being maintained
List the platform, hosting, domain, forms and integrations. Ask which updates and checks are included and which changes are separately scoped.
Test the important customer actions
Check contact forms, call links, booking steps and checkout where applicable. Test on a phone as well as a computer. A page loading successfully does not prove its enquiry form reaches your inbox.
Check backups and recovery
Know where backups are stored, how often they are made and who can restore them. Keep business-owned access to important accounts. Discuss recovery arrangements before a failure.
Keep the public information current
Update opening hours, service details and staff contact information. Send Mani Digital the site URL and a list of known issues to discuss maintenance requirements.