Capture the symptoms
Record the affected URLs, error messages, device or browser and when the problem began. Explain whether it followed an update, migration, content edit or hosting change.
Protect the current state
Before further changes, check what backups and access records exist. Avoid deleting the site or repeatedly switching settings without a recovery plan.
Separate availability from search issues
An unavailable page, broken form and loss of search visibility require different checks. Share Search Console evidence if the issue is indexing or search traffic rather than the site simply failing to load.
Ask for a scoped review
Send Mani the public URL and symptoms using its contact route. Do not send passwords in an initial enquiry. Confirm the work and access arrangements with the team handling the website.